ARCA support

Help when you need it.

Setup, tracking, replacement pads, returns and safety information in one place.

What can we help with?

Choose the route that matches what you need.

Setup, sessions, pad care and common troubleshooting.

Find your Royal Mail tracking details and what to do if you cannot locate them.

Order a replacement pair when your current pads lose adhesion.

Read the current return process and conditions.

Check what is covered and how to get help with a confirmed fault.

Placement restrictions, precautions and when not to use TENS.

Email us with your order number if your question is about an existing order.