Privacy Policy

Privacy policy

Last updated: 26 August 2026

Arca is a UK sole-trader business based in High Wycombe, Buckinghamshire. This policy explains how we collect and use personal information when you visit tryarca.co.uk, place an order, join our newsletter or contact us. For privacy questions or requests, email hello@tryarca.co.uk.

Information we collect

  • Contact and delivery details, such as your name, email address, phone number and postal address.
  • Order and transaction details. Payment card information is processed by our payment providers and is not stored by Arca in full.
  • Messages you send to customer support and information you provide in forms or reviews.
  • Device, browser, IP address, cookie and site-usage information.
  • Marketing preferences, including whether you have consented to receive our fortnightly newsletter.

How we use information

We use personal information to process and deliver orders, provide customer support, prevent fraud, meet legal and accounting obligations, improve the store and products, and send marketing where you have consented or where otherwise permitted by law. You can unsubscribe from marketing emails at any time using the link in each email.

Lawful bases

Depending on the activity, we process information to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, or on the basis of your consent.

Who receives information

We share information only where needed with service providers that support the store, including Shopify, payment processors, delivery companies, customer-support providers and analytics or advertising providers enabled on the store. Analytics and advertising cookies are used in accordance with your consent choices. We may also disclose information when required by law.

International transfers and security

Some providers may process information outside the UK. Where required, appropriate legal safeguards are used. We take reasonable organisational and technical steps to protect personal information, although no online system is completely secure.

Retention

We keep information only for as long as needed for the purposes described above, including customer service, warranty, tax, accounting, fraud-prevention and legal requirements.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, withdraw consent and receive a portable copy. Email us to make a request. You may also complain to the UK Information Commissioner’s Office.

Cookies

Essential cookies operate the store and checkout. Optional analytics and advertising cookies should be controlled through the store’s privacy preferences. You can also adjust your browser settings.

Changes

We may update this policy when our practices or legal obligations change. The latest version will always appear on this page.