Warranty Policy

12-month warranty

The Arca device is covered for 12 months from the purchase date against confirmed faults arising under normal use.

What is covered

If we confirm a covered fault during the warranty period, we will provide an appropriate repair or replacement without charge. Arca will pay reasonable return postage once the issue has been confirmed and return instructions have been issued.

What is not covered

  • Accidental damage, misuse or improper handling.
  • Damage caused by unauthorised modification or repair.
  • Normal wear and tear or consumable electrode pads.
  • Damage caused by using the product contrary to the supplied instructions.

Make a claim

Email hello@tryarca.co.uk with your order number and a clear description of the issue. We may request photos, video or troubleshooting steps before confirming the fault.

This warranty is in addition to your statutory consumer rights.